For eye tracking to work accurately, your headset needs to be correctly positioned on your head and in front of your eyes. Please see detailed instructions for positioning the headset and using eye tracking.

It is normal for the headset to feel warm to the touch while in use.

If your headset feels uncomfortably warm, unplug the headset and let it cool down on a flat surface with the vents on top of the headset facing up.

Yes. Depending on your headset model, you may need a suitable GEMETA subscription and tracking method to do so.

The origin point, forward direction, and floor level of your application are defined when you set up tracking for your headset. To quickly adjust your tracking setup in GEMETA, follow the instructions for your tracking method here.

This issue occurs when headset tracking has been lost. Depending on the tracking method you use, follow the instructions here to resume tracking.

If you use SteamVR™ Tracking for your GEMETA headset, you can also use SteamVR™-compatible controllers. Note that SteamVR™-compatible controllers will not work with other tracking methods.

Controllers can be paired with your headset using the SteamVR application. If you have previously paired your controllers with another headset, you will need to pair them again with your GEMETA headset. To launch the pairing process, navigate to the System tab in GEMETA Base and select Pair SteamVR device.