Frequently Asked Questions
Q: Why is my torch empty?
A: Torches are shipped empty of gas in compliance with local and federal shipping laws as well as a safety precaution for customers.
Q: Why is my torch so hard to light?
A: Most torches ignite better when the valve is slightly opened first to allow a light gas flow.
Q: What can I do to troubleshoot a problem I’m having with the torch?
Please see our troubleshooting page for more details.
Q: Does my Torch include warranty?
A: All Premium Special Blue Torches include a limited 2 Year Warranty. Please see our Warranty Page for more details.
Q: How can I get in contact with Customer Support team?
A: You can contact our support team via email firstname.lastname@example.org or on our website’s contact form page.
Q. Why do I only get a small flame out of my torch in cold weather
A: On a torch that is not pressure-regulated, the size of the flame varies with the pressure inside of fuel reservoir of your torch. When very cold, the gas pressure is reduced and thus affects the site of the flame.
Q: Can I replace the igniter of my torch? Do you sell replacement igniters?
A: We do not recommend that users replace igniters.
Q: My torch is defective. Where can I get it repaired?
A: Please see our Warranty Page and contact our Support Team.
Q: Where can I buy an item if I’m interested in purchasing locally?
A: Please contact our support department and they will assist you with finding a store near you.
Q: How do I dispose of fuel or damaged torch?
A: Step 1: Empty cans of any remaining gas
Step 2: Search for nearest Hazardous Waste Recycling Facility.
Q: Where can I find instructions for my torch?
A: Instructions can be downloaded from our Product Support page.
Q: Where can I find a MSDS for Butane cans?
A: MSDSs can be found on our Product Support page.